That`s what happened to me too. I`ve had Comcast for years. I moved to an area that Comcast doesn`t serve in December 2020 and even tried to stream the service, but couldn`t do it at my new location. I was told in a chat that the early cancellation fee would be waived, and then I received it in the mail instead of the expected credit. I`ve called Comcast so many times to fix the problem. I just received a letter from the collections in the mail after another call. I am amazed at how this company has treated me. Don`t trust sales communications and avoid Comcast as a whole if you have to move. It was a terrible experience for me.
I moved for work in September. I called a month before to start the process. Three different representatives told me that there was no charge because I had moved because of work. On e Rep, I had to take a letter from my work when I returned the equipment. To my surprise, I received an invoice for an early cancellation fee. I had several calls to discuss what the officers were saying. After several calls, I was told that the fee would be waived. The customer solutions representative even sent an email. They sent me another bill.
They went all the way to a debt collection agency. Really, the rehearsals should be trained to all have the same script. Worst service at all. Wouldn`t go back if it was free. [Edited: “Flammable”] See forums.xfinity.com/t5/My-Account/ANSWERED-How-to-determine-if-you-will-be-subject-to-Xfinity/ta-p/3177925 I signed for an Xfinity connection in June 2021 with a 2-year contract. I told the Xfinity store agent that I needed to move to my new home within 3 months, he said my connection could be moved without interruption. Now that I`m getting ready for the move, Xfinity has confirmed that my new address is outside their service area, so I suggested contacting another ISP. When I asked Xfinity to cancel my service, the agent told me that they could not waive the early cancellation fee because I am required by law to pay that fee even if I move to an address outside the coverage area. The same is mentioned in my legal contract. Why should a consumer be penalized for not having service coverage for Xfinity? Legally, I am required to pay this termination fee, but ethically, does Xfinity represent as a company? Comcast takes the position that it`s your fault to move to an area they don`t serve, not their fault because you didn`t serve the new territory. In September 2020, I called Xfinity to inquire about upgrading my internet service from my current 25 Mbps without a contract.
I was offered a 150 Mbps service to upgrade from my 25 Mbps for $50/month. The representative told me it was a contract. I replied that I could not sign a contract because I was moving from Florida to Georgia in a few months and the new address was not usable. He specifically told me that since I`m moving to an address that can`t be served by Xfinity, “there would be no early cancellation fee.” I asked again and he confirmed again that there would be no early cancellation fee. With this assurance, I agreed to move forward with the new service contract. Now I get an invoice with an early cancellation fee of $110, which assured me I wouldn`t get it. I call Xfinity and Chedule a reminder from Billing. I explain the situation to the representative who called me and I was told that it must be a misunderstanding. I`ve been a satisfied Xfinity customer for at least 8-9 years, and now I feel like I`ve been openly lied to and exploited by an Xfinity employee.
Reason doesn`t matter to Xfinity because they don`t care about their customers. I tried to transfer my service to another address this year and they accidentally cancelled it instead, which forced me to sign up again as it is the only provider in the area. Now that I`m trying to cancel, I have to pay an early cancellation fee for a mistake they made, although if they had transferred it properly as they should before, I wouldn`t have to pay. This is the worst company. Hello, @user_ac77f9, thank you for contacting the Xfinity forums regarding early cancellation fees. If you don`t currently agree, there is no ETF. If you are currently in an agreement, ETFs will be applied when you cancel services to move to a non-exploitable area before your agreement expires. We are happy to take a look at your specific account to provide additional information. You have entered into a contract with Comcast/Xfinity and this Agreement notifies you of the early cancellation fee.
If you leave Comcast`s territory, you are the one who actually breaks the contract, not Comcast, so the ETF is valid. .